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General Information

Email Orders: 

  • Orders and art can be emailed to alice@indigosparks.com

Production Time:

  • Production time begins the next working day after an order is production ready. Production ready means that all art, credit and/or proof issues are resolved.
  • Large orders may require longer production time. Check with customer service or your account representative for details.

Imprint :

  • PMS Color Match: Please note that Indigo Sparks makes every possible effort to match colors as close as possible to the assigned PMS color. We do not guarantee exact color match.

Virtual Proofs:

  • No charge.
  • All new orders automatically receive an email virtual proof.
  • All changes and approvals of virtual proofs must be returned to Indigo Sparks via email.
  • Changes on virtual proofs may delay your order.

Preproduction/Spec Samples:

  • Preproduction sample not available on rush orders.

Virtual Samples:

  • No charge (must supply camera ready artwork)
  • Allow 5-7 business days.

Packaging:

  • Bulk packed or Individually poly bag packed unless otherwise noted on catalog pages.

Repeat Orders:

  • No setup charge for an exact repeat.
  • PMS matches and running charges are still applicable.
  • Artwork stays on file for 1 year.
  • Indigo Sparks is not responsible if repeat orders are produced incorrectly due to inaccurate information on PO.

Rush Orders: see additional charges below

  • Orders required in less than the standard published lead time are subject to rush charges (see below).
  • Must call for availability and approval.
  • Indigo Sparks will not be responsible for any delays due to incomplete or inaccurate information on purchase order or payment information.

Over/Underruns:

  • Over/Underrun policy will not exceed 10%. Every effort is made to ship exact quantities on all order; however, Indigo Sparks reserves the right to ship 10% under or over the quantity ordered for certain products.

Legal Disclaimer:

  • All prices and terms are subject to change without notice.
  • Any changes made to an order via phone, after it has been received by Indigo Sparks must be confirmed in writing via email.
  • Indigo Sparks assumes when artwork has been submitted for reproduction this artwork was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Indigo Sparks responsible for any damages, costs and/or expenses incurred under these laws as a consequence of our use of said artwork. The logos and designs featured on items or with relation to promotional items are to show design capabilities only. These designs are available for sale and do not imply endorsement of any products within the catalog. Logo bearing merchandise can only be obtained through the companies to which the logos or symbols belong.
  • For quantities exceeding posted quantity please send email
  • Indigo Sparks accepts the following credit cards: American Express, Visa, Master Card and Discover Card

Return Policy:

  • While we strive for excellence, there are times in which a customer may not find satisfaction with a product. Under these circumstances, all potential returns must be submitted for review within 7 business days receipt of merchandise.
  • We do not accept any returns after 30 days from receipt of merchandise.
  • Returned merchandise will not be accepted without written consent or email confirmation from Indigo Sparks.
  • Indigo Sparks reserves the right to request a sample or pictures before a return authorization is made.
  • Unauthorized returns will not be accepted and will be returned to the sender.

Cancellations:

  • All cancellations must be sent in writing via email.
  • Once cancellation is received, Indigo Sparks will acknowledge receipt of cancellation in writing via email. If cancellation confirmation is not received from Indigo Sparks with 24 hours please contact customer service.
  • Indigo Sparks will not be held responsible if no attempt is made to ensure cancellation request was received.
  • There will be no cancellation charge if order is canceled before proof is approved.
  • A 50% cancellation fee will be applicable if proof has already been approved.
  • No cancellation will be accepted for completed production runs.

Shipping Policy:

  • Shipping charges will be added to the invoice.
  • Shipments cannot be made a PO Box.
  • C.O.D. shipments are not available.
  • All standard ground parcel rates are subject to change without notice.
  • Customer must advise if shipping to a residential address.
  • Indigo Sparks will not be held responsible for delayed shipments when merchandise is given to carrier on time.
  • Foreign shipments (shipments outside the continental United States): Indigo Sparks is not responsible for delays in customs, ocean freight shipments or air freight shipments beyond our immediate control.

Drop Shipments/Split Shipments:

  • Drop shipment: Contact sales representative for extra fee.
  • An excel file is required for drop shipments of more than 5 locations, with complete address field information.

Artwork:

  • Email artwork to alice@indigosparks.com
  • Logo Placement & Sizing: Unless a specific size is indicated on your purchase order or artwork, Indigo Sparks will determine the most appropriate size of your imprint. If imprint size is not indicated, we reserve the right to decorate the are most suitable for the artwork method specified.
  • Acceptable File Formats: Vector art is REQUIRED; Files Accepted: AI, EPS, PDF.
  • Formats Accepted: PC.
  • For best readability fonts should not be smaller than 6 points.
  • Ruled lines to be not less than 5 points.

Indigo Sparks

909-895-4261 / alice@indigosparks.com / Privacy Policy